International orders – refund policy


Rarely are international orders lost, damaged or stolen in transit.   However, when this does happen the buyer agrees to not hold DCI or Natural Health Education LLC responsible for replacement of, or refund for, any items not received due to being lost, damaged or stolen while in transit. The buyer agrees it is not possible to be aware of the changing import law details and intricacies of every country, or to assume responsibility for an order after it has left the control of the seller. If there is a possibility that a DCI and Natural Health Education LLC product might not be legally imported into your country, or for the purchase to be lost due to simple error, theft or incompetence, please do not place an order with us.

If an international shipment is returned unopened, undamaged in good resalable condition to DCI and Natural Health Education LLC  by a foreign customs office due to their regulatory policy or law, a refund will be made to the buyer minus two fees:

  1. Shipping costs paid by DCI and Natural Health Education LLC to send that parcel to the customer
  2. An additional 10% restocking fee

Further, the buyer acknowledges and agrees that international orders are often subject to physical abuse and destruction when handled by customs offices, post offices and couriers.  These parcels can be returned badly damaged to the seller, making them non-resalable, even though the actual shipping box is technically unopened.  Therefore, the buyer further agrees that any such permanently damaged unopened goods that are returned to DCI and Natural Health Education LLC by the buyer’s customs office or international shipper in such condition making them unusable and non-resalable will have the cost of such damaged goods deducted from the total refund made to the customer.

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